Terms & conditions

Who we are

Tablez AS
Dalstoppen 15, 3145 Tjøme, Norway
Organisation number: NO 936 927 416 MVA
hello@tablez.ai

Using this website

The website exists to explain what Tablez is. Its content is offered as it stands and may change without notice. Do not use the site in a way that disrupts it, that tries to reach parts of it not meant for you, or that breaks the law.

Prices, features and availability described on this site are indicative and are not an offer. What a restaurant actually buys is set out in its agreement with us.

If you are a guest booking a table

When you call, message or use a booking form powered by Tablez, an AI assistant answers on behalf of the restaurant. Three things follow, and they matter more than anything else on this page:

• Your booking is with the restaurant, not with Tablez. The restaurant decides whether to accept it, what its cancellation or deposit rules are, and what happens if you do not turn up. We pass your request to its system and confirm what it decides.
• A booking exists once you receive a confirmation. If the assistant says it has booked your table, you will get a confirmation by message or email. If none arrives, do not assume the table is held. Contact the restaurant.
• The assistant can get things wrong. It is software, and it makes mistakes in the way software does. Check the date, the time and the number of people on your confirmation, and tell us or the restaurant if any of it is not what you asked for. Anything critical, an allergy above all, is worth saying again to the restaurant directly.

Please do not use these channels to abuse or threaten restaurant staff, to make bookings you have no intention of keeping, or to send automated traffic. A restaurant can decline to deal with you, and we can stop passing on messages, if that happens.

If you are a restaurant using Tablez

Your written agreement with Tablez governs the service you receive: what is included, what you pay, how long it runs, what happens when it ends, and the service levels that apply. Where that agreement and this page differ, the agreement wins.

Two things apply regardless of what any agreement says, because they are about other people's data rather than about our commercial relationship:

• You are the controller of your guests' data and we are your processor. You decide what is collected and why. We handle it on your instructions. This is set out in the privacy notice and in the data processing terms of your agreement.
• You are responsible for what your staff record. Notes your team writes about a guest are yours, are visible to your team, and are subject to that guest's rights. Write them accordingly.

What the AI assistant is, and is not

We say this plainly because the technology is new enough that assumptions vary widely.

The assistant generates its answers. It is given the restaurant's own information, such as its opening hours, its service periods and its menu, and it is built to check availability against the restaurant's live system rather than guess. It is not a person, it does not have judgement, and it should not be relied on for anything outside making and changing reservations.

It will tell you it is transferring you to a member of staff if you ask to speak to a person or if it cannot help.

Availability

We work to keep the service running and we do not promise it will be uninterrupted. Parts of it depend on telephone networks, messaging platforms and other providers we do not control. Where a restaurant's agreement sets a service level, that is what applies to that restaurant.

Our content

The Tablez name, logo, software and the content of this website belong to Tablez AS. You may read, quote and link to this site. You may not copy its content wholesale, present it as your own, or use our name or logo to suggest an endorsement we have not given.

Liability

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or any right you have as a consumer under Norwegian law.

Beyond that, and to the extent the law allows: we are not liable for a restaurant's own decisions about your booking, for losses that were not a foreseeable consequence of something we did, or for the acts of the telephone and messaging providers that carry your communication. Where a restaurant has an agreement with us, the liability terms in that agreement apply between us and that restaurant.

Changes

We update these terms as the service changes, and we update the version and date at the top of the page when we do. Continuing to use the service after a change means the current version applies. This is version 1.0, published 25 August 2026.

Governing law

These terms are governed by Norwegian law, and disputes are subject to the jurisdiction of the Norwegian courts. If you are a consumer, this does not deprive you of the protection of mandatory law in your own country of residence.

Contact

Questions about these terms: hello@tablez.ai. Anything about your personal data: privacy@tablez.ai.